What action is taken if a buyer requires additional information regarding a receipt in SAP Ariba?

When a buyer requires additional information regarding a receipt in SAP Ariba, the typical action taken is to contact the supplier for clarification. This is essential for ensuring that any discrepancies or uncertainties about the receipt are resolved directly with the party responsible for that information, allowing for accurate processing and ensuring that both parties are aligned on the details of the receipt. Clear communication with the supplier is key in procurement processes, particularly to confirm quantities received, specifications, or other pertinent details.

In contrast, canceling the transaction could lead to disruptions in the procurement process and is not a typical first step for clarification. Automatically approving the receipt would not address the underlying need for additional information, potentially leading to further issues down the line. Uploading additional documentation may sometimes be useful, but it would not substitute for obtaining direct clarification from the supplier when specific information is needed. Engaging with the supplier ensures that all relevant details are correct and accounted for before proceeding.