Your customer has an existing business process that is NOT supported by Ariba P2P out of the box. What does SAP Ariba recommend you do first?

When an existing business process is not supported by Ariba P2P out of the box, SAP Ariba recommends filing an enhancement request to the Ariba Support Team as the initial step. This approach is advantageous because it allows users to formally document their needs and suggest improvements or features that could enhance the software's functionality. The enhancement request process enables SAP Ariba to gather insights from multiple customers, prioritize feature development based on demand, and ultimately improve the product for all users.

Engaging with the Ariba Support Team through enhancement requests also facilitates communication between users and the developers. This relationship can lead to a deeper understanding of customer needs and can result in features being added in future releases that cater to unique business processes, thereby maximizing the software's effectiveness.

Taking a proactive approach by submitting an enhancement request, rather than implementing a quick work-around or ignoring the issue, aligns with best practices in system optimization and continuous improvement within procurement processes.